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Should you buy a property that has had a structural claim even if the remedial work has been carried out?

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Structural problems

Stump remains where tree had been removed by insurance company

Our Building Surveyors survey many properties with structural problems.  In this case we surveyed a modern property which had had structural cracks.

We had been instructed to survey the property by our client, a prospective purchaser of the property. The present owners' insurance company had removed a tree near the property and carried out remedial work to the property including repointing, replacing bricks externally and the paving slabs around the external of the building, repairing and making good cracking internally and complete redecoration so effectively the problem was hidden!

However the insurance company then refused to insure the property when the insurance came up for renewal. Worse than that, they had also passed the data onto the other large insurance companies so they wouldn't insure the property either. We were instructed to survey the property and assess the risk.




Cracks are one of the key things that our Surveyors are asked to look out for when carrying out a building survey also known as a structural survey.  The cracks range from hairline cracks through to structural cracks caused by movement. It is not about the size of the crack in a property, it is about the cause.

In this case the insurance company had carried out repairs externally and internally so it was difficult to assess the extent of the cracking.

Example of cracking between an original building and an extension

Certificate of structural adequacy

A certificate of structural adequacy had been issued but this is not a guarantee.

Certificate of Structural Adequacy

A Certificate of Structural Adequacy is issued to the home owner by the insurance companies' appointed Loss Adjuster or Assessor.   A Certificate of Structural Adequacy normally briefly states the work that has been carried out and then advises what it isn't and also the limitations.

A Certificate of Structural Adequacy is not a guarantee or warranty.

Would we have recommended removing the tree?

In our experience the removal of trees that are within influencing distance of a property is what insurance companies regularly recommend.  Whereas we believe there are other options such as reducing back the size of the tree and then carrying out regular maintenance each year and/or a root barrier put in place.

Influencing distance defined

This is the distance in which a tree may be able to cause damage to the subject property. It is not quite as simple as our sketch; it depends on the tree, its maturity, the soil type etc., etc.

Root barrier defined

This is an underground barrier that stops the roots from causing damage in a particular area, i.e. your building's foundations.

Settlement, subsidence and heave

We would make the general comment that if the soil is clay we wouldn't have removed the tree as heave can be caused and in turn can damage a building. Having said that, in this case we couldn't confirm 100% what the soil was because as far as we could see, no soil samples were taken.

Heave defined

Heave is where clay soil expands due to excessive water.

Structural problems – are they resolved or are they always with the property?

Any property that has had work carried out in relation to a structural claim is blighted and will as we understand it be on insurance company records forever and a day.

Will structural problems affect the value of a property?

Most people would be put off purchasing a property with structural problems and this will be reflected in the open market value. If you are considering purchasing a property with structural problems you should be aware of the likely implications you will have when you come to re-sell the property.

Other surveying articles that may be of interest

You may also find the following surveying articles useful;

Certificate of Structural Adequacy

How, in our experience insurance companies deal with cracks in properties

Insurance Claim

Settlement, Subsidence and Heave and the part clay soils play in this

Tree problems in a nutshell


Client feedback on survey report

A short while after receiving the survey report we had a phone call from the client to thank us for the survey. They advised that it had been a difficult situation as they are very friendly with the people selling the property.

They were very pleased that the report was so easily readable and how we carried out additional research with regard to the insurance company's report on the work that had been carried out.  They were also pleased how we had spotted that it wasn't just cosmetic work as the people selling the house had said but that they had had some more structural work carried out as well. They thought our report was excellent at explaining the risks that they would be taking on if they did decide to buy the property, which they are still uncertain of as they are still weighing up the pros and cons of the house. They were also pleased that they had been able to speak to us on the phone and that they had been able to meet the surveyor at the property during the survey.

Meet the building surveyor at the property

If you have the time available and can get to the property whilst the survey is being carried out our surveyors will be more than happy to talk to you about any concerns and possible problems that you think the property may have together with any potential alterations and improvements that you may be looking to carry out to the property.  We will, of course, be happy to speak to you about the survey report once it has been completed.


Underpinning is a popular way of resolving problems in clay soil areas, particularly where there are trees and/or underground water in the area.

Most people would be put off purchasing a property where underpinning has taken place and we would say that when a property has been underpinned it simply doesn't have the same value as a property that hasn't been underpinned.

Prior to purchasing a property, which has been underpinned, we would recommend your legal advisor checks what information is available in relation to the underpinning.


Mass concrete underpinning defined

Mass concrete underpinning is an established or traditional technique and is a method of underpinning suitable for relatively shallow depths of underpinning.

Mass concrete underpinning is frequently used for partial underpinning of sections of a building and is a simple technique but cannot be adopted as a solution for all foundation failures.



What do the circles and ovals mean in our reports?

The red circles and ovals are a system that we used within our structural surveys, building surveys and schedules of condition to highlight problem areas so that you are not left wondering what or where the problem is.

Our unique sketches help you understand the survey

If the report, along with our photos, does not explain the problem or characteristics of a property enough then we also have a vast range of sketches that we have had commissioned exclusively for us that we can use in our reports.

As surveyors, would we buy the property?

A surveyor is often asked the question would you buy the property?

The answer is that we may buy the property but it doesn't mean that the people asking us to do the survey should buy the property.  We give the example of a property that we bought at auction that took ten years of monitoring before an insurance company would insure it.  This wouldn't be the sort of risk that many people would be prepared to take on.  You should be aware of the likely implications any structural problems will have when you come to sell the property.

Why have an independent building survey?

Always have an independent building survey as this will highlight any property problems. Caveat emptor means buyer beware and is why you need to have a building survey to find out if there are any problems within the property; the estate agent certainly will not advise you of any!

Remember the independent building Surveyor that you employ will be the only person working for you with your interests at heart.

Once again, we would reiterate that we highly recommend you always make sure when you have a survey you meet your Surveyor at the property.

Compare our website and compare our surveys

Please feel free to have a look at our website to see for yourself the quality of our website, articles and our Building Survey reports. We pride ourselves on our professional standard and easy to read reports, which we have been carrying out for many years on every age, type and style of property across the UK.

We can email you examples of our building surveys

If you are thinking of buying a property and are interested in having a Structural Survey carried out or if you are trying to sell a property and would like a Pre-Sales Survey please call us on free phone for a friendly chat on 0800 298 5424.  We would be happy to email you several examples of our tailor made reports.

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